Carollyne Conlinn, M.B.A, M.P.H, PCC

A versatile, bilingual executive coach , who has demonstrated innovative approaches to revitalizing workplace effectiveness

Professional Commitment

I work with leaders in organizations to create healthy and productive workplaces by coaching through strategic processes.

Career Highlights

President, Full Spectrum Coaching: February '98 to present

• Created the Excelerator Coaching™ program, to provide experts and leaders with practical ways to use a coach approach with their clients.
  
• Executive coaching for individuals and international organizations in diverse sectors, specializing in vision creation and implementation, organizational change, quality improvement, and leadership development.
  
• Faculty, Royal Roads University, Graduate Executive Coaching Certificate Program
  
• Associate, Corporate CoachU
  Coaching projects include:
  
  • Developed Executive Coaching Course for Corporate CoachU
  • Co-founded Corporate Coaches executive coaching service with a data base of over 150 experienced corporate coaches
  • Master Facilitator, The Coaching Clinic, a 2-day coaching skills workshop
  • Master facilitator, Legacy Leadership® Institute, a coach-approach to leadership deveopment
  • Corporate CoachU web re-design leader
  • Corporate Wellness Coaching Program, Blue Cross Blue Shield of Minnesota

ARAMARK Canada Ltd. (formerly Versa Services)
Vice President, Health Care January 1996-98

• Introduced INTERSERV™ to re-engineer non-clinical support services in Canadian hospitals, adapting a US management system, from sales through implementation. Projects worked with 150-200 employees with financial scope of $10-12 million each.

From 1969 to 1996 held positions of progressive responsibility for the largest service management company in Canada. Key roles and achievements include:

VP. B.C. & Alberta Operations 1994-1996 - Responsible for all operations in all lines of business, $40 million volume

B.C. Regional Manager 1989-1994 - Strategic leadership for 4 District Managers serving 50 client organizations

Director, Materiel Management 1985-1989 - Using state-of-the-art software, created an integrated approach to procurement, storage, processing and distribution of goods and services in a multi-site health care environment.

Director, Nutrition Services 1979-1985- Converted conventional to leading edge food production system through 130 employees under 2 collective agreements.

Corporate Nutrition Programs 1969-1979- A variety of roles including Executive Dietitian, (national standards development); Chief Dietitian, Montreal Olympic Games.

Education and Professional Designations

• Professional Certified Coach, International Coach
• Federation, 2003 Member # 1005049
• Advanced Certified Corporate Coach, Corporate Coach U, 2003
• Certified Health Executive, Canadian College of Health Service Executives 1994
• Master, Business Administration, Simon Fraser University, 1986
• Master, Public Health, Loma Linda University, 1976
• Registered Dietitian, Loma Linda University, 1969
• Bachelor of Arts, Atlantic Union College, 1968

Professional and Community Achievements

Coaching for Transformation: Achieved breakthrough results with companies and individuals in periods of growth and transition.

Strategic Vision Sponsor: Credited with initiating a strategic planning process which re-positioned Aramark Canada's health care division from serious erosion in the national marketplace to the industry leader.

Innovation Sponsor: Introduced new process for organizing work which focuses on the customer and enhances the effectiveness of staff at all levels, utilizing re-engineering principles and quality outcome measures.

Team Effectiveness: Designed training and management processes to create self-directed work teams in hospitals. Identified needs and provided appropriate development programs for all levels of staff in organizations preparing for Hospital accreditation.

Organizational re-design: As President of the Canadian Dietetic Association (1994-5), led the Board for 5,000 professional Dietitians in Canada to integrate provincial and national associations into one new organization with an advocacy mandate.

Educator:

• Senior Faculty Advisor, Royal Roads University, Graduate Executive Coaching Certificate Program; (2002)
• Faculty, Corporate CoachU , Corporate Coaching Business Program, teaching Executive Coaching , Collaboration , and Spirit and Soul in Organizations courses. (1999-present)
• Facilitator, The Coaching Clinic, and Moving from Peer to Leader, University of British Columbia, MOST programme, teaching university managers to add coaching to their managerial skill set. (1999-present)
• Session lecturer at UBC, senior Food Service Administration School of Family Sciences. ( 1994)

Legislation Change Agent: As Director of both provincial and national organizations, worked collaboratively with 6 other health professions to achieve legislation for health professionals in B.C..

Workplace Change Agent: Founder of KIDS' Daycare Centre at the Royal Columbian Hospital, selected as one of 12 model employer-supported daycare centres in Canada by the Federal Department of Labour.

Social Change Agent: Founding Board member of PEPS,(1982) a peace education development organization which created and sold conflict resolution curriculum to schools around the globe, and attracted over $750,000 in project grants. Currently serves on the Board of Youth on Purpose, a non-profit society, dedicated to supporting youth to find their life passion and work.

Awards & Volunteer Positions

• 2000 Chair, B.C. Liberal Women's Network
• 1999 Founding Board Member, Youth on Purpose Society
• 1994-5 President, Canadian Dietitians Association
• 1995-present Who's Who in Canadian Business
• 1989 Charter Fellow, Canadian Dietetic Association
• 1986 Goodhost Award, Canadian Dietetic Association
• 1986 Award of Merit, B.C. Dietitians' and Nutritionists' Association

2003 Speaking Engagements, Lectures, Presentations

• International Coach Federation Conference, Denver, Colorado, " Benchmarking Excellence: Waltz your Way Elegantly into Long-Term Coaching Contracts" - 200 participants
• Royal Roads University, Graduate Executive Coaching Program- "Excelerator Coaching Framework as a Foundation Coaching in Organizations" -100 participants
• University of British Columbia, " Moving from Peer to Leader"- 80 participants
• University of British Columbia, "The Coaching Clinic"- 40 participants

2004 Speaking Engagements:

• May 2004, "Coaching to Accelerate Effectiveness", International Congress of Dietetics, Chicago, Illinois
• May 2004, "Role of Coaches in Growing a Sustainable Economy", Economic Development Association of B.C. , Nelson, B.C.